Customer Service Coordinator


Location

Ville St-Laurent,

Job ID

5819

Salary

$50000 - $60000


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Job Description:

Title: Customer Service Coordinator

Location: Ville Saint-Laurent

Company: Menswear

Salary: 50-60K

 

Our client, a luxury men’s apparel company, is dedicated to building world renowned quality apparel for men across North America. They offer excellent customer service and are committed to being the who’s who of what’s next.

 

Montreal’s top fashion recruitment agency Patty Shapiro & Associates is looking for a customer-focused, responsible and passionate Customer Service Coordinator.

 

A day in the life of a Customer Service Coordinator:

  • Answer all in-coming calls and respond to customer requests and inquires in a prompt manner
  • Manage emails – CSR Inbox & general Customer Service Inbox
  • Communicate with customers regarding any stock and/or sample order issue or inconsistency
  • Provide customers with information regarding products and services
  • Using company computer system - classify, research, and determine all customer issues
  • Fulfilling (Shopify) E-Com orders.
  • Processing Direct ship orders and communicating with 3PL W/H
  • Processing customer returns / Issuing credit notes as needed.
  • Preparing and shipping (FedEx or DHL) Sample orders to customers.

 

To land this role you will need to be/have:

  • 3+ years of customer service experience, men’s apparel experience an asset
  • Strong proficiency in Microsoft Excel, Word and PowerPoint
  • Experience with Momentis, an asset
  • Well-organized and responsible with an aptitude in problem-solving
  • Ability to work well in a fast-paced environment
  • Great interpersonal skills
  • Bilingual (English and French spoken and written)