Job Description:

Job Title: Customer Service Representative
Location: On-site (minimum 4 days/week) – Montreal, QC ( Chabanel)
Type: Full-Time | Monday to Friday, 9:00 AM – 5:00 PM

About the Role

We’re looking for a proactive and personable Customer Service Representative to join our team. This is a dynamic role that blends client-facing customer support with light website and e-commerce maintenance. You’ll be the first point of contact for our valued customers both online and in-person, and you’ll play a key role in ensuring a seamless shopping experience.

Key Responsibilities

Customer Support

• Respond promptly to customer inquiries via phone, email, and online chat

• Provide assistance with orders, sizing questions, returns, and tracking lost or delayed packages

• Welcome and assist clients in our office showroom

E-Commerce & Website

• Upload new products, images, and brief descriptions using Shopify (Shopify AI assistance available)

• Utilize platforms such as Shopify, ShipStation, and Gmail to manage daily operations

Requirements

• Bilingual (French and English)

• Comfortable with computers and quick to learn new software

• Prior experience in customer service and/or sales

• Experience in the fashion industry is a strong asset

• Must be available to work in-office at least 4 days a week

Perks & Benefits

• Private healthcare plan (50/50 cost-sharing)

• Paid parking

• Occasional remote work flexibility (with access to a computer, Wi-Fi, and a phone)

• Bonuses for in-store sales

If you’re friendly, resourceful, and excited to be part of a fast-paced fashion-forward environment, we’d love to hear from you!

Apply now and help us elevate our customer experience.